Privacy Policy

Introduction

At Travellers Lounge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Travel preferences and requirements
• Payment information and billing details
• Passport and identification information for travel bookings
• Emergency contact information
• Dietary restrictions and accessibility requirements

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Location data (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our travel services
• To process bookings and travel arrangements
• To communicate with you about your travel plans
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To detect and prevent fraud
• To provide customer support

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• With travel suppliers (airlines, hotels, tour operators) to fulfill your bookings
• With payment processors to process transactions
• With government authorities when required by law
• With our business partners who assist in providing services
• In case of a business merger, acquisition, or sale
• To protect our rights and prevent fraud

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backup and recovery procedures

Your Rights

Under Australian Privacy Laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner
• Request a copy of your data in a portable format

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Our website uses Google Analytics and other third-party services that may collect information about your online activities across different websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: