Terms and Conditions

Introduction

Welcome to Travellers Lounge. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

Definitions

• "Company" refers to Travellers Lounge
• "Services" refers to our travel consultation, booking, and concierge services
• "Website" refers to our online platform at travellerslounge.com.au
• "User" or "Client" refers to any person accessing or using our services
• "Booking" refers to any travel arrangement made through our services

Our Services

Travellers Lounge provides the following services:

• Travel consultation and planning
• Booking services for flights, accommodation, tours, and activities
• Personal concierge services
• Travel insurance recommendations
• Destination advice and recommendations
• 24/7 emergency support during travel

Booking Terms and Conditions

Booking Process

• All bookings are subject to availability and confirmation from suppliers
• Prices are subject to change until booking is confirmed and payment is received
• We reserve the right to decline any booking request
• Confirmation will be provided via email with all relevant details

Payment Terms

• Payment is required to secure bookings
• Deposits may be required for certain bookings
• Final payment is typically due 45-60 days before departure
• Service fees are non-refundable
• All prices are in Australian Dollars unless otherwise specified

Cancellation Policy

• Cancellation fees apply as per supplier terms and conditions
• Our service fees are non-refundable upon booking confirmation
• Travel insurance is strongly recommended to protect against cancellation costs
• Refunds will be processed according to supplier policies

Client Responsibilities

As our client, you are responsible for:

• Providing accurate and complete information for bookings
• Ensuring valid passports and visas for international travel
• Obtaining necessary vaccinations and health requirements
• Purchasing adequate travel insurance
• Adhering to supplier terms and conditions
• Arriving at departure points on time
• Reviewing all booking confirmations for accuracy

Limitations of Liability

Travellers Lounge acts as an agent for various travel suppliers. Our liability is limited as follows:

• We are not liable for supplier failures or cancellations
• We do not guarantee the quality of third-party services
• Our liability is limited to our service fees paid
• We are not responsible for personal injury, loss, or damage during travel
• Force majeure events are beyond our control and responsibility

Travel Documents and Requirements

You are responsible for ensuring you have all necessary travel documents:

• Valid passports with at least 6 months validity
• Appropriate visas for your destination
• Vaccination certificates where required
• Travel insurance documentation
• COVID-19 related requirements (where applicable)

Travel Insurance

We strongly recommend comprehensive travel insurance to protect against:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Lost or damaged luggage
• Travel delays and missed connections
• Personal liability coverage

Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: